Return Policy

7 Day Not Working on Arrival Guarantee

If your item arrives damaged or is not working, please follow the warranty process and contact us via email at sales@calcumart.com for return authorization within 7 days of the order being received.

After returning the product to the address provided by our support team, we can send you a new item free of charge or you can choose to receive a full refund. 

30 Day Unconditional Refund Guarantee for Unopened & Unused Items

Our Return Policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned.  We also do not accept products that are sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Downloadable software products.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted (if applicable):

  • Book with obvious signs of use, CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.

Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you made a purchase using a cryptocurrency, a refund will be issued to the senders' cryptocurrency wallet address.

Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. Refunds in cryptocurrency are typically faster. 

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@calcumart.com.

Sale items (if applicable):

You have 30 days to request a refund on a sale item. However, if 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return on a sale item, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Exchanges (if applicable):

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@calcumart.com and send your item to:

CALCUMART
6745 Washington Ave., Suite #401
Whittier, CA 90601


Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


Shipping: 

To return your product, you should mail your product to: 

CALCUMART 
6745 Washington Ave., Suite #401, 
Whittier, CA 90601

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.