R69 Smart Android 7.1 TV Media Player [FREE SHIPPING]

Effective Date: August 31, 2023

WHEN DO YOU SHIP?

Generally, most orders within the US are processed and shipped within 2-3 business days. Delivery times for US orders range from 5-10 business days, with some exceptions taking up to 8-15 business days based on the item and destination. You can track your package in real-time on our store website or through our shipping carrier, usually the United States Postal Service for domestic orders.While we strive for safe and prompt deliveries, COVID-19 restrictions may impact delivery times in the US and other countries. To ensure timely receipt, plan accordingly, especially during holidays, by placing orders at least one to two weeks in advance.

INTERNATIONAL ORDERS

The delivery time for international orders may vary depending on the destination country. For faster shipping, consider selecting the country with the closest distribution center to your shipping destination among our products' options.

WHERE DO YOU DELIVER?

We offer delivery services to both the United States and numerous countries worldwide. Should you have any inquiries regarding domestic or international deliveries, please feel free to contact us at sales@calcumart.com.

HOW ARE ORDERS SHIPPED?

The majority of our orders are shipped through various shipping partners, which vary based on the customer's destination. For orders within the United States, our preferred shipping partner is the United States Postal Service.

SHIPPING RATES

We charge a flat rate of $11.95 for deliveries if orders are less than $35 and it is included at check-out. Free shipping only on purchases over $35.

ARE THERE ADDITIONAL FEES RELATING TO SHIPPING?

International customers may incur customs/import duties based on the item and delivery destination. We usually cover these charges as long as they do not surpass our $11.95 shipping fee.

HOW TO TRACK A SHIPPED ORDER

You will receive an automated email with your tracking number once the order ships. Once the order ships, the order page on our website is updated with a tracking number. You can retrieve your order information by logging into your Online Account or our website's Track Order page.

• Downloadable software products.
  
  

• Book with obvious signs of use, CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

• Any item that is returned more than 30 days after delivery.
  
  

Return Address:

To return your product, you should mail your product to: 

CALCUMART 
6745 Washington Ave., Suite #401, 
Whittier, CA 90601

Shipping Return Items:

The responsibility for covering the shipping expenses associated with the return of your item rests with you. It's essential to note that shipping costs are not subject to refunds. In the event of a refund, the amount corresponding to the return shipping will be deducted from the total refund but only if the return shipment is initiated by us.

Please be aware that the duration required for the delivery of your exchanged product may vary depending on your place of residence.

Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 - 5 business days.

If you made a purchase using a cryptocurrency, a refund will be issued to the customer's cryptocurrency wallet address used for payment.

Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

Refunds issued in cryptocurrency are typically received within a few hours.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@calcumart.com.

Sale items (if applicable):

You have 30 days to request a refund on a sale item. However, if 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return on a sale item, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Exchanges (if applicable):

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@calcumart.com and send your item to:

CALCUMART
6745 Washington Ave., Suite #401
Whittier, CA 90601

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.