COVID-19 Update: Due to the coronavirus, the processing and shipping times of some items at our store may be slightly affected. Our costumers will be properly informed and updated about the status of their orders throughout the delivery process. Thank you for your understanding.
Typically, most orders within the US are processed and shipped out for its destination within 2-3 business days of your order. While some orders that ship within the US may take 5-10 business days for delivery, there are also some orders that may take between 7-15 business days for delivery.
International orders may take fewer or more days depending on the country of the shipping destination. Some of our products have distribution centers around the world, so be sure to select the country that is closest to your shipping destination.
Keep in mind, the delivery date that is featured on the product page is only an approximation. However, you will be able to track your package in real-time via our store website or our shipping carrier, which in most cases for domestic orders would be the United States Postal Service.
We make every attempt to ensure your package gets to our costumers in a safe and timely manner. However, we cannot guarantee delivery times due to COVID-19 restrictions and limitations. To ensure that you receive your order when you need it, please plan accordingly. During the holidays, please place your order at least one to two weeks prior to ensure timely delivery.
If a tracking number is available and an email address was provided at the time of order, you will receive an automated email with your tracking number once the order ships. For all shipping methods, once the order ships, the order on our website is updated with a tracking number (if available). You can retrieve your order information by logging into your account on our website's tracking page: https://www.calcumart.com/apps/tracktor/track. To log in, click on the link on the top right corner of our homepage.
If your item arrives damaged or is not working, please follow the warranty process and contact us via email at firstname.lastname@example.org for RMA authorization within 7 days of the order being received. After returning the product to the address provided by our support team, we can send you a new item free of charge (we will reimburse you the return shipping cost), or you can choose to receive a full refund. Every single purchase is 100% risk-free each time you shop at CALCUMART.
30 Day Unconditional Refund Guarantee for Unopened & Unused Items
Our Return Policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
You have 30 days to request a refund on a sale item. However, if 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange. To be eligible for a return on a sale item, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to:
CALCUMART 6745 Washington Ave., Suite #401, Whittier, CA 90601, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.